Complying with the Americans with Disabilities Act (ADA) is an obligation for any business open to the public. With few exceptions, you generally need to make your physical facilities (and in some cases your websites) equally available to people regardless of their medical conditions.
Those that operate businesses in certain industries are subject to certain special criteria to maintain ADA compliance. Hotels have numerous regulations that require both their websites, booking engines, and physical facilities accessible to someone with mobility limitations, and they will also need adequate parking and accessible entrances.
Many hotels, lodging and small inn owners have had ADA cases in relation to the physical facilities, but often overlook the hotel’s booking process.
How could booking be discriminatory?
There are numerous ways that your hotel’s booking practices could be discriminatory or inaccessible for those with different medical conditions. Often, the hotel does not describe the relevant accessible features of the hotel and its accessible rooms.
Failing to make your booking process equally accessible to everyone could lead to an ADA lawsuit against your company. Learning more about ADA compliance for hotels can help you proactively protect your business.