Your hotel’s website does more than attract guests. It can also attract Americans with Disabilities Act (ADA) lawsuits. In fact, many hotel owners in California don’t realize that their website is one of the most frequent targets for ADA claims. Fortunately, with the right information on your site, you can take a proactive step toward protecting your business.
What does the ADA mean for you?
The ADA is a federal law that protects people with disabilities from discrimination. For hotel owners, the ADA sets specific accessibility standards for both your physical property and your online presence. Failing to meet those standards can expose your business to costly legal action. This is why understanding what the law requires is the first step toward staying compliant.
Why accessibility info matters on your site
As a hotel owner, the ADA requires you to identify and describe accessible features in enough detail for guests with disabilities to determine whether a property meets their needs. This requirement extends to your pool area as well.
When guests find clear, accurate information on your website, they can make informed decisions before they book. That kind of transparency is both a legal requirement and a sign of great hospitality.
Four pool disclosures your website needs
Now that you understand why accessibility information matters, it’s time to look at exactly what your website should include. Your pool area, in particular, requires specific disclosures to meet ADA standards. Here are the four key details you need to share with your guests:
- Type of entry: Clearly state whether your pool uses a fixed pool lift, sloped beach entry, transfer wall or accessible pool stairs.
- Weight capacity: Disclose the weight capacity and lifting capability of your pool lift so guests can plan ahead.
- Hours of operation: State when accessible features are available, as accessible entries must remain fully operational during all hours the pool is open to the public.
- Location: Indicate exactly where the accessible entry point sits relative to the rest of the pool.
These four disclosures give guests with disabilities the information they need to plan their stay with confidence. With this foundation in place, the next step is making sure your website stays fully protected from potential ADA claims.
Keep your business protected from ADA claims
Staying on top of ADA requirements doesn’t have to be complicated. Small, thoughtful updates to your content can go a long way toward keeping your business compliant and your guests well-served. When questions about your website’s content arise, having the right guidance in your corner can make the process even smoother and give you greater peace of mind.