ADA Defense Attorneys Guiding You Through Hotel Compliance And Website Accessibility

The landscape of Americans with Disabilities Act (ADA) litigation has shifted dramatically. Plaintiffs no longer need to visit your property to file a lawsuit. Instead, they simply browse your website looking for compliance issues.

At Karlin Law Firm LLP, our lawyers understand both the technical requirements and practical solutions hotels need to avoid costly litigation. We review your website and reservation systems to identify vulnerabilities before plaintiffs can file lawsuits. Moreover, we develop defense strategies tailored to your specific situation, whether you’re facing a demand letter or active litigation.

Three Critical Areas Of ADA Hotel Compliance At Risk

Hotels must address three main compliance areas to reduce legal exposure:

• Website descriptions of accessible features: The ADA requires detailed descriptions of accessibility features on a website. Vague statements like “ADA-compliant rooms available” aren’t enough. An example of a possible violation is listing “accessible rooms” without specifying doorway widths, bathroom features or bed heights.
• Physical property compliance: The actual property must match what is described on a website. If a website claims there are roll-in showers, but the property only offers tub/shower combinations with grab bars, it may be a possible violation.
• Website accessibility for visually impaired users: The website itself must be navigable by people using screen readers and other assistive technologies. Images lacking alt text, forms without proper labels or navigation that can’t be used with keyboard-only controls may not be considered compliant. 

Our lawyers conduct thorough reviews of both your digital presence and physical property. We identify compliance gaps and create practical remediation plans that satisfy legal requirements while working within your operational constraints.

Physical Property Compliance: What Hotels Must Provide

The ADA establishes specific requirements for hotels that affect virtually every aspect of your property, from parking lots to pool lifts. Our attorneys regularly work with hotel owners to address physical compliance issues that frequently trigger lawsuits. 

Key physical compliance areas that demand attention include:

• Accessible guest rooms with proper doorway clearances, bathroom grab bars and accessible controls 
• Registration desks with lowered counter sections for wheelchair users 
• Restaurants with accessible seating and clear paths between tables 
• Swimming pools with compliant lifts or sloped entries that remain operational 
• Fitness facilities with accessible equipment and adequate, clear floor space
• Paths of travel connecting all public spaces without excessive slopes or barriers 
• Visual notification devices for guests with hearing impairments 
• Proper distribution of accessible rooms among various room types and classes

Even hotels with excellent physical accessibility can face lawsuits if staff aren’t properly trained on reservation procedures, service animal policies and maintenance of accessible features. Our lawyers work with qualified accessibility professionals to conduct thorough property assessments. We help prioritize modifications based on litigation risk and develop compliance plans that address your most significant vulnerabilities while working within practical constraints.

Legal Requirements For Hotel Reservation Websites Under The ADA

The Department of Justice enforces specific requirements for hotel websites under 28 CFR §36.302(e). Your reservation system must:

• Allow people with disabilities to make reservations during the same hours and in the same manner as others
• Identify and describe accessible features in enough detail for individuals to assess if accommodations meet their needs
• Ensure accessible rooms are held until all other rooms of that type are booked
• Reserve and guarantee specific accessible rooms when requested

Our lawyers provide customized compliance reviews with clear guidance on the specific language your reservation system needs. We help you implement changes that reduce litigation risk while improving the guest experience for travelers with disabilities.

Consult With One Of Our Experienced Attorneys Today

With offices in Orange County, California and virtual capabilities nationwide, our lawyers can deliver effective representation wherever your properties are located. Call Karlin Law Firm LLP today by calling 888-698-8932 or by filling out our contact form.